London Mayor’s Question Time – December 2011

December’s questions and answers on to the London Mayor on cycling related issues for your perusal. You can also find questions and answers from previous months:

Going Dutch in Elephant & Castle

Question No: 3689 / 2011

Jenny Jones

Given the negative reaction amongst cyclists to your comments that it is fine to cycle through the Elephant & Castle, despite the high casualty rate there, will you review the existing plans for the Elephant & Castle by getting rid of the northern roundabout and replacing it with a Dutch style cycling and pedestrian priority scheme?

Written response from the Mayor

As you may be aware, plans for Elephant and Castle are being developed and are in active discussion. No plans have been finalised and ideas from stakeholders are, of course, welcome on this as plans develop.

 

Cycle Safety Action Plan

Question No: 3691 / 2011

Jenny Jones

The Cycle Safety Action Plan End of Year Review 2011 states that TfL would work with the London Criminal Justice Board to review cyclist collisions with a view to strengthening criminal justice arrangements for dealing with such cases, and would produce a report and recommendations by summer 2011. What progress has been made on this project, what issues have been identified and what recommendations, if any, have been made?

Written response from the Mayor

TfL, together with members of the Cycle Safety Working Group (CSWG), has worked with the London Criminal Justice Board to undertake this review.  The final report resulting from the review is now in draft and is in the process of being finalised in consultation with the CSWG.  The recommendations in the report will be taken forward once it is published.

 

Cycle hire sponsorship (1)

Question No: 3697 / 2011

Jenny Jones

Prior to Barclays being awarded an extension of the cycle hire and superhighways sponsorship contract up to 2018, why was sponsorship of the enhanced package of cycle hire expansion not advertised in the Official Journal of the European Union, even though other potential bidders were formally approached?

Written response from the Mayor

The original OJEU Notice and the tender documentation and sponsorship agreement made it clear to all potential bidders that the sponsorship rights included the exclusive sponsorship of the London Cycle Hire Scheme and any expansion of the scheme, as well as the potential to extend the duration of the Agreement beyond the initial term.

The Sponsorship Agreement was awarded to Barclays in May 2010 following a competitive procurement process.  The additional £25m sponsorship, which includes the proposed Phase 3 of the scheme and secures sponsorship up to August 2018, is not a second contract but an extension of the Sponsorship Agreement and is consistent with the terms of the Sponsorship Agreement and the competitive procurement process.

 

Cycle hire sponsorship (2)

Question No: 3698 / 2011

Jenny Jones

Was legal advice sought on the decision to directly select potential bids for extending the Barclays sponsorship contract up to 2018, rather than opening up the sponsorship contract to the market via a notice in the European Journal? Were you content that it did not breach the legal principle of ‘legitimate expectation’ that TfL should have held a new second tender process?

Written response from the Mayor

The competitive procurement process, conducted by TfL, was consistent with the legal requirements for such a process.

 

Cycle hire sponsorship (3)

Question No: 3699 / 2011

Jenny Jones

Was the inclusion of a potential extension of cycle hire to west London discussed with all potential bidders for the sponsorship contract, prior to an extension being awarded to Barclays?

Written response from the Mayor

It was made clear to all bidders in the original OJEU Notice and in the tender documentation and Sponsorship Agreement, that the sponsorship rights included the exclusive sponsorship of the London Cycle Hire Scheme comprising the initial Phase 1 of the scheme and a potential Phase 2, as well as any further expansion of the scheme to other areas and the potential to extend the duration of the Sponsorship Agreement beyond the initial term.

 

Bow roundabout (2)

Question No: 3701 / 2011

Jenny Jones

Did any of your advisers read any TfL reports which discussed recommendations in the 2010 Jacobs report on the Bow roundabout, or were they present at meetings where those recommendations were rejected?

Written response from the Mayor

This was a pre-feasibility report, prepared as a standard element of the Cycle Superhighway programme.  As a normal matter of course, my Advisors are not involved in the scheme development process.

 

Bow roundabout (3)

Question No: 3702 / 2011

Jenny Jones

When did you first learn about the existence and recommendations of the Jacobs report on the Bow roundabout, and when did you first learn about their content?

Written response from the Mayor

I first became aware of the report following press reports on it, and requested that TfL brief me soon after.

 

Cycling at King’s Cross (1)

Question No: 3804 / 2011

Caroline Pidgeon

What steps are a) being taken in the short term and b) planned for in the long term, to improve cycling safety in the King’s Cross area.

Written response from the Mayor

As discussed with Assembly Members in recent weeks, TfL is currently finalising plans for the King’s Cross improvements. TfL will be happy to update you when these are finalised.

 

Cycling at King’s Cross (2)

Question No: 3805 / 2011

Caroline Pidgeon

Do you agree that in the long term, space must be devoted to segregated cycle lanes to improve safety for cyclists at King’s Cross – another worrying example of a cycle-unsafe junction in London?

Written response from the Mayor

Officers are drafting a response which will be sent shortly.

Written answer received on 4 January 2012:

I do not agree that segregated cycle lanes are the only possible way to improve cycle safety.

There are many possible interventions that may provide benefits for cyclists, the appropriateness of which must be considered on a location by location basis.

As you know, the King’s Cross junction design is still being finalised.

 

Cycle safety awareness training for bus drivers

Question No: 3811 / 2011

Caroline Pidgeon

I regularly receive reports of unsafe driving by bus drivers putting cyclists at risk. Following calls to improve cycle safety through the training of HGV drivers, what steps are you taking to improve cycle safety awareness by giving enhanced training to bus drivers?

Written response from the Mayor

Bus drivers are professionally qualified and trained. Safety awareness forms an essential part of this training.  TfL and the bus operators give the highest priority to safety and any complaints should be forwarded to them.

To increase awareness further, TfL has taken Barclays Cycle Hire cycles to garages with routes in the hire scheme’s area or near superhighways, enabling special sessions for bus drivers to take place. Additionally, publicity campaigns regarding cycling and cycling safety are deployed at bus garages and in bus company staff magazines.

Please forward any reports you have received to TfL, who will investigate with the relevant operator.

 

Cycle Safety at Bow Roundabout

Question No: 3818 / 2011

Caroline Pidgeon

Following your commitment to carry out a review of dangerous junctions, what specific actions are you taking to improve cycle safety at Bow Roundabout? Please provide a timetable for these planned actions.

Written response from the Mayor

As you are aware TfL is currently reviewing Bow roundabout alongside the ongoing police investigation.  Additional signage has already been put in at the roundabout. Further plans will be made available as soon as possible.

 

Cycle Safety on Holloway Road, N7

Question No: 3820 / 2011

Caroline Pidgeon

What specific actions are you taking to improve safety onHolloway Roadfollowing the recent fatal accident involving a cyclist near the junction withJackson Road? Please provide a timetable for these planned actions.

Written response from the Mayor

TfL is to review every major planned scheme on the Transport for London Road Network to consider safety for cyclists. It will also review all Cycle Superhighway junctions which have been implemented to date.

It is planned that Barclays Cycle Superhighway Route 12 (CS12) will run between Angel and Muswell Hill viaHolloway Road, with implementation during 2013. The design for CS12 will be taken forward in the light of any lessons learnt from the above review of existing junctions.

In addition to the planned CS12, TfL has recently completed a scheme to improve the toucan crossing betweenMadras PlaceandFieldway Crescentin order to make this frequently used cycle crossing as safe as possible for all users.

 

Cycle Safety on Camden Road, NW1

Question No: 3821 / 2011

Caroline Pidgeon

What specific actions are you taking to improve cycle safety at the junction betweenCamden RoadandSt. Pancras Wayfollowing the fatal accident involving a cyclist at this location earlier in the year? Please provide a timetable for these planned actions.

Written response from the Mayor

As you know, in part following the recent meeting with Assembly Members, the design for the schemes at King’s Cross are being finalised and will be announced as soon as possible.

 

Cycle Safety on Tanner Street, SE1

Question No: 3822 / 2011

Caroline Pidgeon

What specific actions are you taking to improve cycle safety at the junction betweenTanner StreetandTooley Streetfollowing the fatal accident involving a cyclist at this location earlier in the year? Please provide a timetable for these planned actions.

Written response from the Mayor

TfL is to review every major planned scheme on the Transport for London Road Network to consider safety for cyclists. It will also review all Cycle Superhighway junctions which have been implemented to date.

The junction between Tanner Street and Tooley Street is on the planned Barclays Cycle Superhighway Route 5 (CS5). The design for CS5 will be taken forward in the light of any lessons learnt from the above review of existing junctions.

 

Cycle Safety on the A40 Western Avenue, Hillingdon

Question No: 3823 / 2011

Caroline Pidgeon

What specific actions are you taking to improve cycle safety on the A40 Western Avenue following the fatal accident involving a cyclist on the road earlier this year? Please provide a timetable for these planned actions.

Written response from the Mayor

This collision occurred on the main carriageway of the A40, not within the off-carriageway cycle facility provided here to enable safe passage for cyclists.  The Metropolitan Police, following its investigation, concluded that no physical changes to the carriageway were necessary and at this time no further enhancements are proposed.

 

Cycle Safety at Dalston Junction, Hackney

Question No: 3824 / 2011

Caroline Pidgeon

What specific actions are you taking to improve cycle safety Dalston Junction following the fatal accident involving a cyclist on the road earlier this year? Please provide a timetable for these planned actions.

Written response from the Mayor

The collision occurred when a goods vehicle turned left across the path of a cyclist resulting in fatal injuries. TfL attended a site meeting shortly after the incident and the subsequent police investigation concluded that the road layout was not a contributory factor. The driver has been charged with Causing Death by Careless Driving and is awaiting trial at Crown Court.

I have asked TfL to work with the construction and freight industries on cycle safety as a matter of urgency. TfL’s Commissioner has written personally to 800 freight operators and to a number of construction industry bodies to urge them to improve safety technology on their vehicles and to train their drivers on the special requirements of driving on London’s roads. I have also asked TfL to commission a review of the operation of Heavy Goods Vehicles by the construction industry in the Capital.

This project will form part of the existing programme of activity aimed at reducing cycling casualties, which already has a strong focus on reducing the danger from goods vehicles. This programme is set out in my Cycle Safety Action Plan, which was developed by TfL with key stakeholders, industry representatives from the freight industry and cycling organisations.

 

Cycle Safety on Cavendish Road, Clapham

Question No: 3825 / 2011

Caroline Pidgeon

Although it is acknowledged that the road is not directly controlled by TfL, given the fatal accident involving a cyclist there earlier this year and in the light of your plan to makeLondona cycling city, what steps are you taking to improve cycle safety onCavendish Roadin Clapham? Please provide a timetable for these planned actions.

Written response from the Mayor

As you acknowledge, this is a borough road location and the onus for delivery of any measures to improve the safety performance of the site lies with the Borough. I suggest that you may want to contact the Borough directly to ask what is being doing about cycle safety at this location.  TfL is, however, committed to support fully the boroughs in promoting cycle safety including funding road safety initiatives through the LIPs process.  TfL also undertakes activity aimed at improving cycle safety across London.  The Cycle Safety Action Plan (available on the TfL website), which was developed with input from Borough Officers and a wide range of other interested stakeholders, contains 52 targeted actions to improve cycle safety.

 

Cycle Safety on Pritchards Road, Hackney

Question No: 3826 / 2011

Caroline Pidgeon

Although it is acknowledged that the road is not directly controlled by TfL, given the fatal accident involving a cyclist there earlier this year and in the light of your plan to makeLondona cycling city, what steps are you taking to improve cycle safety onPritchards Roadin Hackney? Please provide a timetable for these planned actions.

Written response from the Mayor

As you acknowledge, this is a borough road location and the onus for delivery of any measures to improve the safety performance of the site lies with the Borough. I suggest that you may want to contact the Borough directly to ask what they are doing about cycle safety at this location.  TfL is, however, committed to support fully the boroughs in promoting cycle safety, including funding road safety initiatives through the LIPs process.  TfL also undertakes activity aimed at improving cycle safety acrossLondon.  The Cycle Safety Action Plan (available on the TfL website), which was developed with input from Borough Officers and a wide range of other interested stakeholders, contains 52 targeted actions to improve cycle safety.

 

Cycle Safety on Layhams Road, Bromley

Question No: 3827 / 2011

Caroline Pidgeon

Although it is acknowledged that the road is not directly controlled by TfL, given the fatal accident involving a cyclist there earlier this year and in the light of your plan to makeLondona cycling city, what steps are you taking to improve cycle safety onLayhams Roadin the Borough of Bromley? Please provide a timetable for these planned actions.

Written response from the Mayor

As you acknowledge, this is a borough road location and the onus for delivery of any measures to improve the safety performance of the site lies with the Borough. I suggest that you may want to contact the Borough directly to ask what they are doing about cycle safety at this location.  TfL is, however, committed to support fully the boroughs in promoting cycle safety, including funding road safety initiatives through the LIPs process.  TfL also undertakes activity aimed at improving cycle safety across London.  The Cycle Safety Action Plan (available on the TfL website), which was developed with input from Borough Officers and a wide range of other interested stakeholders, contains 52 targeted actions to improve cycle safety.

 

Cycle Safety on Bell Farm Avenue, Dagenham

Question No: 3828 / 2011

Caroline Pidgeon

Although it is acknowledged that the road is not directly controlled by TfL, given the fatal accident involving a cyclist there earlier this year and in the light of your plan to makeLondona cycling city, what steps are you taking to improve cycle safety onBell Farm Avenuein Dagenham? Please provide a timetable for these planned actions.

Written response from the Mayor

As you acknowledge, this is a borough road location and the onus for delivery of any measures to improve the safety performance of the site lies with the Borough. I suggest that you may want to contact the Borough directly to ask what they are doing about cycle safety at this location.  TfL is, however, committed to support fully the boroughs in promoting cycle safety, including funding road safety initiatives through the LIPs process.  TfL also undertakes activity aimed at improving cycle safety across London.  The Cycle Safety Action Plan (available on the TfL website), which was developed with input from Borough Officers and a wide range of other interested stakeholders, contains 52 targeted actions to improve cycle safety.

 

Cycle Safety on Queen Caroline Street, Hammersmith

Question No: 3829 / 2011

Caroline Pidgeon

Although it is acknowledged that the road is not directly controlled by TfL, given the fatal accident involving a cyclist there earlier this year and in the light of your plan to makeLondona cycling city, what steps are you taking to improve cycle safety onQueen Caroline Streetin Hammersmith? Please provide a timetable for these planned actions.

Written response from the Mayor

As you acknowledge, this is a borough road location and the onus for delivery of any measures to improve the safety performance of the site lies with the Borough. I suggest that you may want to contact the Borough directly to ask what they are doing about cycle safety at this location.  TfL is, however, committed to support fully the boroughs in promoting cycle safety, including funding road safety initiatives through the LIPs process.  TfL also undertakes activity aimed at improving cycle safety acrossLondon.  The Cycle Safety Action Plan (available on the TfL website), which was developed with input from Borough Officers and a wide range of other interested stakeholders, contains 52 targeted actions to improve cycle safety.

 

Cycle Safety on Mildmay Grove North, Islington

Question No: 3830 / 2011

Caroline Pidgeon

Although it is acknowledged that the road is not directly controlled by TfL, given the fatal accident involving a cyclist there earlier this year and in the light of your plan to makeLondona cycling city, what steps are you taking to improve cycle safety on Mildmay Grove North in the Borough of Islington? Please provide a timetable for these planned actions.

Written response from the Mayor

As you acknowledge, this is a borough road location and the onus for delivery of any measures to improve the safety performance of the site lies with the Borough. I suggest that you may want to contact the Borough directly to ask what they are doing about cycle safety at this location.  TfL is, however, committed to support fully the boroughs in promoting cycle safety, including funding road safety initiatives through the LIPs process.  TfL also undertakes activity aimed at improving cycle safety acrossLondon.  The Cycle Safety Action Plan (available on the TfL website), which was developed with input from Borough Officers and a wide range of other interested stakeholders, contains 52 targeted actions to improve cycle safety

 

Cycle Safety on Sandy Lane South, SM6

Question No: 3831 / 2011

Caroline Pidgeon

Although it is acknowledged that the road is not directly controlled by TfL, given the fatal accident involving a cyclist there earlier this year and in the light of your plan to makeLondona cycling city, what steps are you taking to improve cycle safety onSandy Lane Southin the Borough of Sutton? Please provide a timetable for these planned actions.

Written response from the Mayor

As you acknowledge, this is a borough road location and the onus for delivery of any measures to improve the safety performance of the site lies with the Borough. I suggest that you may want to contact the Borough directly to ask what they are doing about cycle safety at this location.  TfL is, however, committed to support fully the boroughs in promoting cycle safety, including funding road safety initiatives through the LIPs process.  TfL also undertakes activity aimed at improving cycle safety across London.  The Cycle Safety Action Plan (available on the TfL website), which was developed with input from Borough Officers and a wide range of other interested stakeholders, contains 52 targeted actions to improve cycle safety.

 

Cycle hire scheme (1)

Question No: 3836 / 2011

Caroline Pidgeon

Following TfL’s customer satisfaction and usage wave 2 survey, carried out between the 4th to 8th July 2011 for members and the 29th June to the 1st August for casual users of the scheme please state:

the change that has taken place between 2010 and 2011 over members’ overall satisfaction

the percentage of members who intend to renew their membership

Written response from the Mayor

Barclays Cycle Hire has proved a great success and is hugely popular with Londoners and visitors alike, with over six million cycle journeys in the first year of operation alone.

The 2011 members’ survey saw a decrease of seven percent in overall satisfaction from the 2010 survey. The key driver of this appears to be software issues that resulted in the display of delayed on street information and the failure of some cycle hires.  Several system upgrades have since take place which TfL believes have addressed the majority of these concerns.

54 per cent of customers surveyed said they intended to renew their membership.  22 per cent said they did not need to as they had chosen the auto-renew option for their membership.  15 per cent did not answer and 9 per cent of respondents said they did not intend to renew.

 

Cycle hire scheme (2) 

Question No: 3837 / 2011

Caroline Pidgeon

Following TfL’s customer satisfaction and usage wave 2 survey for the London bike hire scheme, carried out between the 4th to 8th July 2011 for members and the 29th June to the 1st August for casual users of the scheme please state what steps are being taken to make it easier for people to understand how to use the terminal screens?

Written response from the Mayor

Barclays Cycle Hire has proved a great success and is hugely popular with Londoners and visitors alike, with over six million cycle journeys in the first year of operation alone.

As a result of feedback from customers and the experience of running the scheme for 17 months a series of changes are planned for 2012. These will start with changes to wording and the order of the screens that are presented to both casual users and members. The aim of this is to make the process more intuitive thus providing a reduced amount of time at the terminal.  In addition, TfL has updated the “How to” videos posted on the Barclays Cycle Hire website and YouTube, to address some of the more common questions.

Further it is planned that the need to enter a payment card twice during the transaction will be removed to allow the card information to be gathered at the initial entry of the payment card. It is intended that this will simplify the process for casual user hire. This will be delivered in a later release of software.

 

Cycle hire scheme (3) 

Question No: 3838 / 2011

Caroline Pidgeon

Following TfL’s customer satisfaction and usage wave 2 survey for the London bike hire scheme, carried out between the 4th to 8th July 2011 for members and the 29th June to the 1st August for casual users of the scheme please state what steps are being to improve the service provided by the contact centre?

Written response from the Mayor

Barclays Cycle Hire has proved a great success and is hugely popular with Londoners and visitors alike, with over six million cycle journeys in the first year of operation alone.

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